Shipping, Returns & Privacy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 33 Little Whiskers Road, Carwoola, NSW, 2620, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Prompt delivery of my amazing Dusty Rose scented reed diffuser. Have not found anything else on the market as good as this one. The scent is delightful and my previous one lasted for about a year.
The juniper scent is great, even when it’s not lit, it adds a nice subtle fragrance to the room.
Beautiful packaging and candles smell amazing! Supported by quick delivery and great communication.
Just received my new order of these - favourite one so far!
Well worth the money. Great fragrance and shipped quickly. Highly recommended.
Very strong and beautiful scent. These candles are the best that I have had. Excellent service too, thank you.
Absolutely love the beautifully made candles. They arrived swiftly and I adore the subtle and sweet scent.
Beautiful packaging - opening my order felt like a present to myself. I'm really enjoying the scent and will be ordering it again. Thanks.
Wasn't exactly the pine scent I was expecting or hoping for but definitely not disappointed in this purchase and you can expect me to purchase another very soon!
Beautiful product, lovely packaging and prompt postage. Thank you!!
Stunning candle, beautiful smell, perfect size, I bought it as a tester as a deity candle to add to my altar, and it’s perfect- once it’s used up I’ll be getting a bigger size!
Amazing product. Fast delivery, incredible scent and love the branding, looks so nice!
Pleasant, subtle (but not too subtle) candles, including the option to buy a small size tin to try. Thanks for the interesting smell combos, the great design & packaging, and prompt delivery!
Very cute little candle - haven't used it yet but smells great. Will probably be back for more!
Delivery was pretty fast and candle smells great!