- If you are unhappy with a purchase from our store, contact us within 30 days for a money back guarantee.
- If you item is damaged on arrival or is defective in some way throughout its use, contact us for a full refund, new item or store credit (this does not include damage to packaging-just items).
- If you have another reason you would like to return an item that is not listed, please contact us directly.
- we provide free shipping for sales and returns in Australia.
- shipping returned items can be refunded provided the item is faulty.
- items will be shipped within 1-2 business days, if there is a delay you will be notified.
- unfortunately we cannot provide the same service for overseas visitors, but please contact us if you have any questions.
- we provide refills of used candle jars and diffuser oils from our collections.
- we do not refill other companies candle jars (sorry the pricing gets complicated).
- refills will cost 50% of the full priced item you are refilling.
- custom orders are available by request, but may take longer to fill depending on the availability of fragrances.
- custom orders must be paid for in advance.
- contact us directly for more details or if you have questions about scents.
- we do create large orders for weddings when requested, contact us for more details.
- we also custom make unscented candles for weddings or events
- Personal data such as emails and your address are used by Lucian for delivery of products and sending our newsletters
- If you do not wish for us to send emails, click the unsubscribe at the bottom of the email
- General data is collected by Shopify to assist us to provide a better experience for you