Shipping

  • items will be shipped within 3 - 4 business days, if there is a delay you will be notified.
  • unfortunately we cannot provide the same service for overseas shoppers at this time, but please contact us if you have any questions.
  • we provide free shipping for sales and returns in Australia.
  • shipping for returned items can be refunded provided the item is faulty.

 

Returns and refunds

  • If your item is damaged on arrival or is defective in some way throughout its use, contact us for a full refund, new item or store credit (this does not include damage to packaging - just items).
  • If you have another reason you would like to return an item that is not listed, please contact us directly.
  • shipping for returned items can be refunded provided the item is faulty.

 

Refills

  • we provide refills of used candle jars and diffuser oils from our collections.
  • we do not refill other companies candle jars (sorry the pricing gets complicated).
  • refills will cost 50% of the full priced item you are refilling.
  • contact us today to organise your refill

 

Custom Orders

  • custom orders are available by request, but may take longer to fill depending on the availability of fragrances.
  • custom orders must be paid for in advance.
  • contact us directly for more details or if you have questions about scents.
  • we do create large orders for weddings when requested, contact us for more details.
  • we also custom make unscented candles for weddings or events

 

Privacy

  • Personal data such as emails and your address are used by Lucian for delivery of products and if you subscribe, for sending our newsletters
  • If you do not wish for us to send emails, click the unsubscribe at the bottom of the email
  • General data is collected by Shopify to assist us to provide a better experience for you