Returns

  • If you are unhappy with a purchase from our store, contact us within 30 days for a money back guarantee.
  • If you item is damaged on arrival or is defective in some way throughout its use, contact us for a full refund, new item or store credit (this does not include damage to packaging-just items).
  • If you have another reason you would like to return an item that is not listed, please contact us directly.

Shipping

  • we provide free shipping for sales and returns in Australia.
  • shipping returned items can be refunded provided the item is faulty.
  • items will be shipped within 1-2 business days, if there is a delay you will be notified.
  • unfortunately we cannot provide the same service for overseas visitors, but please contact us if you have any questions.

Refills

  • we provide refills of used candle jars and diffuser oils from our collections.
  • we do not refill other companies candle jars (sorry the pricing gets complicated).
  • refills will cost 50% of the full priced item you are refilling.

Custom Orders

  • custom orders are available by request, but may take longer to fill depending on the availability of fragrances.
  • custom orders must be paid for in advance.
  • contact us directly for more details or if you have questions about scents.
  • we do create large orders for weddings when requested, contact us for more details.
  • we also custom make unscented candles for weddings or events

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